Privacy Policy

1. Information We Collect

HotStream collects information to provide, maintain, and improve our services. This includes:

• Account Data: Information provided during registration, such as your name, email address, password, and country.
• Profile Data: Information you choose to add to your user or worker profile, including photos and biographical details.
• Transaction Data: Records of coin purchases, spending history, and referral bonuses. We do not store full credit card details on our servers; these are handled by secure third-party payment processors.
• Communication Data: Usage data from video calls (duration, participants) and message history to ensure platform safety and delivery of services.
• Support Data: Information you provide when contacting our support team or reporting a safety concern.

2. How We Use Your Information

We use your data for the following purposes:

• To enable account creation, authentication, and secure login.
• To provide and deliver the services you request, including video chats and messaging.
• To process payments and maintain an accurate transaction ledger.
• Security & Safety: To prevent fraud, moderate content, and investigate violations of our Terms of Use.
• To provide customer support and handle disputes.
• To comply with legal obligations and protect the rights of our users and the Platform.

3. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will delete or anonymize your data as permitted by law.

4. Information Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Trusted third parties who help us operate our Platform (e.g., payment processors, database hosting).
• Legal Compliance: Public authorities when required by law or to protect the safety and integrity of the Platform.
• Platform Protection: To enforce our Terms of Use and investigate potential fraud or security issues.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the data we hold about you.
• Correction: You can update your profile information at any time through your dashboard.
• Deletion: You can request the deletion of your account and associated personal data, subject to legal retention requirements.

To exercise these rights, please contact us at our privacy email listed below.

6. Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

7. International Users

HotStream operates globally. By using our service, you acknowledge that your information may be transferred to and processed in countries other than your own, which may have different data protection laws.

8. Contact Us

For any privacy-related questions or data requests, please contact our Data Protection Officer at privacy@hotstream.app.